- Do I need an account to start?
- Yes, and it takes a moment. An account gives you 10 free shipments, each tracked continuously until it's delivered, plus teammates and analytics. Viewing a shipment someone shared with you needs no account at all.
- Which carriers and forwarders do you cover?
- The major ocean carriers plus NVOCCs and forwarders (Expeditors, Hecny, OEC, and more), with new ones added regularly.
- Do I have to check for updates?
- No. Once a reference is on your board, we poll the carriers and terminals for you and update it automatically until it's complete — dates shown in your local time.
- What counts as a shipment?
- One container, bill of lading, or booking number, tracked from booking to delivery. Re-tracking a reference you've already added is always free.
- When am I charged?
- Pay as you go charges only when you buy shipments — upfront, through Stripe, never auto-charged. A subscription starts with a 7-day free trial, then renews monthly through Stripe; cancel anytime.
- How do I get API access?
- API access comes with a subscription (or a custom plan) — it isn't available on pay as you go. Subscribe, and every shipment in your monthly amount can be tracked from your own systems through the API.
- What if I use all my shipments while on a subscription?
- Add more at any time. Say you subscribed for 100 shipments a month but need 112 one month — add the extra shipments the moment you need them, at $1 each, and they draw from the same shared pool.
- Do credits expire? Is there a maximum?
- Credits never expire and there's no ceiling — track 10 or 10,000. Your free allowance, teammate bonuses, and purchases share one pool.